Get help with SimpleChat
We're here to help! If you have questions, feedback, or need assistance with SimpleChat, please reach out to us:
Email: support@simplechat.app
Response Time: We typically respond within 24-48 hours during business days
Simply sign up for an account and start chatting! You can begin using SimpleChat immediately with our free tier, which includes basic features and limited credits.
Credits are used to power your AI conversations. Each message consumes a certain number of credits based on the length and complexity. Free accounts receive a monthly credit allowance, while paid plans offer higher limits and additional features.
You can upgrade to a paid plan from your account settings. Visit the billing section to view available plans and choose the one that best fits your needs.
Yes, you can cancel your subscription at any time from your account settings. Your access will continue until the end of your current billing period, and you won't be charged again.
Absolutely. We take data security seriously and implement industry-standard encryption and security practices. For more details, please review our Privacy Policy.
SimpleChat leverages state-of-the-art language models to provide accurate and helpful responses. The specific models available may vary based on your subscription tier.
Yes, you can delete your account and all associated data from your account settings. This action is permanent and cannot be undone. Please contact support if you need assistance with account deletion.
We offer refunds on a case-by-case basis. If you're not satisfied with our service, please contact our support team within 14 days of your purchase to discuss refund options.
If you're experiencing technical issues, please try the following steps:
If the issue persists, please contact us with details about the problem, including:
For billing inquiries, subscription changes, or payment issues, please contact us at billing@simplechat.app.
We accept major credit cards and process payments securely through industry-standard payment processors. All payment information is encrypted and handled according to PCI DSS standards.
For questions about how we handle your data, please review our Privacy Policy or contact our privacy team at privacy@simplechat.app.
We love hearing from our users! If you have ideas for new features or suggestions for improvements, please send them to feedback@simplechat.app.
We love hearing from our users! If you have ideas for new features or suggestions for improvements, please send them to feedback@simplechat.app. Your input helps us make SimpleChat better for everyone.